COVID-19 UPDATE

We are very excited to be re-opening to the public on Friday, 5th June 2020 in line with the Queensland Government’s recent lifting of restrictions. We will initially be operating at a limited capacity to ensure we are meeting Government requirements and also to slowly transition our animals back into a routine of seeing new faces. As a result, the following conditions will apply to visiting:

Only 20 guests are permitted inside the sanctuary at any given time
All visits must be pre-booked
Visits are limited to 90-minute timeslots

Please read the below information carefully before booking your visit.

We understand these conditions may not be suitable for everyone, so we welcome you to visit us at a later time as restrictions continue to ease. We are hopeful that these conditions will only apply to visits for a very short period of time.

Keep an eye on this page for the latest updates, or feel free to contact us on (07) 3378 1366 or .

We also appreciate your patience and understanding as we navigate the current restrictions in place, and can't wait to welcome you all back to Lone Pine soon.

BOOKINGS WILL OPEN SOON. PLEASE CHECK BACK BEFORE VISITING.

Before you visit

Before you visit:

Ensure you have pre-booked your visit date and chosen timeslot. Bookings will be open soon.
You are responsible for arriving for your allotted time slot and leaving in a timely manner. This is to assist with fairness and help ensure as many guests as possible can enjoy a visit.
You will be required to provide contact information at the time of booking to assist with contact tracing.
We ask that you do not visit Lone Pine if you have any symptoms of COVID-19, including but not limited to; sore throat, coughing, shortness of breath, fever.
If you present with symptoms or display symptoms during your visit, you may be asked to leave to protect the safety of other visitors and staff.
Do not visit Lone Pine if you have been instructed to self-isolate for any reason, including
- Recent travel
- Contact with a confirmed case
- Awaiting test results for COVID-19
We ask that you practice good hygiene at all times during your visit and adhere to social distancing requirements.
We encourage you to download the Australian Government’s COVIDSafe app to assist with contact tracing.

What's on

During our first stage of re-opening, you will be able to:

View all of our outdoor exhibits
Hand-feed our free-range kangaroos and wallabies
Look out for our tiny, new koala joeys (hint: they are in the exhibits nearest the Platypus House)
Check out our new finches and princess parrot aviary
Find the new exhibits to be coming soon – be the first to know the news!
Enjoy a coffee at our Riverside Café
Keep an eye out for animals out on walks, free flights, or in training sessions (just please no pats and maintain social distancing with keepers at all times).

The following will remain closed until further restrictions are lifted:

Indoor exhibits and buildings (platypus, reptiles, Sleepy Koala café, Brisbane Koala Science Institute)
Keeper talks and shows
Koala/snake/raptor holds and photos

Ticket Extensions

Yearly Passes:

Lone Pine yearly passes which were activated* and current as of 26th March 2020 will receive a 6-month extension on original expiry date.
For example, if your pass expires on the 15th June 2020, it will now expire on the 15th December 2020.
*Activated = yearly pass has commenced and you have a Lone Pine member photo ID card.
This does not include e-tickets/gift vouchers for yearly passes which have not yet been redeemed. See below.

Online Tickets:

Tickets purchased via our direct website (www.koala.net) BEFORE 5th June 2020 will receive a 6-month extension on original expiry date.
Original confirmation email (stating date of order) PLUS Lone Pine e-ticket must be presented upon entry to redeem extension.
If you have purchased a ticket via a third-party reseller (i.e. Travello, Viator, Expedia, Experience Oz), please contact them directly for assistance.

Gift Vouchers:

Official Lone Pine gift vouchers purchased BEFORE 5th June 2020 will receive a 6-month extension on original expiry date stated on voucher.

Wildlife Experiences (inc. school holiday programs):

If you have booked a Premium Wildlife Experience, Junior Keeper for a Day program, or Sanctuary Sprouts program, you can either

Reschedule your experience by emailing
Request a refund by emailing

FAQs

Frequently Asked Questions

What cleaning/hygiene practices has Lone Pine put in place to address COVID-19?
In addition to our regular cleaning procedures, we have added:

Dedicated staff to conduct regular cleaning and disinfection of surfaces and high-touch points throughout the sanctuary.
Employed the services of contract cleaners to conduct hospital-grade disinfections of the sanctuary
Appropriately spaced out all sanctuary seating to ensure social distancing.
Installed Perspex “sneeze guard” barriers at all point of sale locations.

We also encourage all guests to make on-site purchases using card/EFT facilities.

Will you have hand-sanitising and washing stations available?
Yes. Additional hand-sanitising stations have been installed throughout the sanctuary. Hand-washing stations are also available at multiple locations.

How will social distancing be maintained?
Floor stickers marking out appropriate social distancing have been placed throughout the sanctuary, in addition to signage reminding guests to observe social distancing requirements. We will also have dedicated staff on-site each day monitoring guest behaviour and ensuring safe social distancing is being practiced.

Will koala holds and photos still be taking place?
During ‘Reopening 1.0’, koala holds will be suspended to help ensure social distancing requirements are met.

Will there be any changes to the schedule of Keeper Talks and Shows?
During ‘Reopening 1.0’, keeper talks and shows will be suspended to help ensure social distancing requirements are met.

Are there any areas which will remain closed during ‘Re-opening 1.0’?
To help us meet requirements for social distancing, some indoor exhibits and facilities will remain closed, including:

Amphibian and Reptile Habitat
Platypus House
Sleepy Koala Café and Art Space
Brisbane Koala Science Institute

What staff training has taken place?
As a part of our re-opening requirements, all retail staff have been required to complete COVIDSafe training through TAFE Queensland. All staff have also been consulted on the Lone Pine Koala Sanctuary COVID-19 Workplace Health and Safety Management Plan, and specific cleaning training has been provided for all staff undertaking cleaning duties.

How can I help maintain a COVID-Safe environment whilst visiting Lone Pine?

Read the “Before You Visit” section above
Practice good hygiene
- Wash your hands frequently with soap and water and familiarise yourself with best practices for hand washing. Wash hands before and after eating, touching animals, and touching surfaces.
- Monitor children to help ensure they are not touching surfaces unnecessarily.
Maintain social distancing.
- Maintain at least 1.5m between yourself and others. Be observant of signage and floor stickers indicating spacing.
- Help ensure your children are also practicing social distancing.
Pay by card instead of cash
- Cashless payments are recommended and appreciated
Download the Australian Government’s COVIDSafe App to assist with contact tracing.