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200,000 square metres of nature, since 1927


Meet a koala, hand-feed kangaroos and engage with a large variety of Australian wildlife in Lone Pine's beautiful, natural settings.  Guests experience happy, healthy animals and engaged staff, as well as the opportunity to support conservation and enjoy educational opportunities.
  COVID-19 UPDATE: Lone Pine is closed temporarily. Keep each other safe during this time and we will see you again soon.  Details HERE  



In response to the latest Australian Government restrictions, Lone Pine will be closed as of Thursday 26th March 2020.

Our team of dedicated wildlife keepers will still be working tirelessly behind the scenes, caring for all of our animals and continuing training and enrichment programs, to keep them happy and healthy.

Online Ticket Holders:

If you have purchased a ticket to Lone Pine via our direct website (www.koala.net), which has not yet been redeemed, you can either:

  • ·         Keep your ticket and visit us at a later time (validity extensions available)
  • ·         Request a refund for your ticket by emailing with a copy of your online ticket confirmation.

If you have purchased a ticket via a third-party reseller (i.e Travello, Viator, Expedia), please contact them directly for assistance.

Yearly Pass Members:

If you are a current yearly pass member, your membership will be extended by a minimum of one month.

All members will be kept up to date via email, so please ensure we have your correct email address on file. You can check this by emailing our team on .


Wildlife Experiences (inc. school holiday programs):

If you have booked a Premium Wildlife Experience, Junior Keeper for a Day program, or Sanctuary Sprouts program, you can either:

  • ·         Reschedule your experience by emailing
  • ·         Request a refund by emailing


For any other enquiries, you can contact the relevant department (Reservations or Education), or email us on .

We thank you for your continued support during this challenging time, and look forward to seeing you at Lone Pine some day soon!